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Terms and Conditions

TERMS and CONDITIONS

Payment
Payment terms are Net 30 unless otherwise noted. Any invoice that is not paid within 30 days is subject to finance charges at a rate of 1.5% of the unpaid balance per month (18% per year). Any invoice over 90 days overdue will be sent to collections, and the buyer agrees to pay all reasonable collection, attorney and court fees associated with collection efforts on TC Life Safety’s behalf.

Warranties and Liability
The products supplied by TC Life Safety are warranted against defects in materials and workmanship only to the extent the individual manufacturers warrant their product. No other warranty, whether express or implied, shall exist in connection with the sale or use of these products included any warranty or merchantability, or fitness for a particular purpose. Warranty begins from date of purchase.

TC Life Safety's liability shall be limited to either the replacement of goods or credit of the purchase price, and in no case shall TC Life Safety be liable for incidental or consequential damages.

Some of the equipment TC Life Safety sells requires technical knowledge and should be installed by professional installation companies trained and licensed in accordance with your local and state requirements. Many states require licensing to install electronic equipment in locations other than ones that would be considered for "self-installation". It is the policy of TC Life Safety to request that laws governing business be adhered to.

TC Life Safety is not responsible for typographical errors, clerical errors or omissions on its web site or within any of the installation manuals or cut sheets provided by the manufacturers and made available to you. Prices and specifications are subject to change without notice. Website registration does not automatically constitute the right to purchase at these prices. Quantities could be limited and subject to inventory availability. TC Life Safety reserves the right to refuse any orders.

Returns
TC LifeSafety, Inc. wants to ensure that you are satisfied with every purchase you make over the phone or online. If you encounter a problem with your purchase such as:
-The Website was incorrect
-There are environmental conditions that inhibit the proper functioning of your purchase
-We advised you on a purchase that did not fix or solve your problem
TC LifeSafety, Inc. offers a best in the business 60 Day Money Back Guarantee for our products and services. Simply contact us during our regular business hours at (9AM – 6PM EST, Mon. thru Fri.) at (800) 837-8175 and we will issue a Return Material Authorization (RMA) number immediately. Shipping and Handling Charges as well as Special Order Items may not apply.  Products returned after 60 days are subject to a restock fee.

Shipping discrepancies for missing items or items damaged in transit must be reported within 10 days of delivery by calling us during our regular business hours at (9AM – 6PM EST, Mon. thru Fri.) at (800) 837- 8175. TC Life Safety is not responsible for lost or damaged shipments.

Note: Products on the Ineligible for Return List cannot be returned for any reason unless approved by TC Life Safety Management. Visit http://www.tclifesafety.com/customer-support.html#ineligible for more information.

Prices do not include any municipal, state or federal sales, use, excise or similar taxes. Consequentially, in addition to prices specified, the amount of any present or future tax that may be imposed shall be paid by the buyer, or in lieu thereof buyer will provide seller with a tax exempt certificate acceptable to the tax authorities.


Shipping
TC Life Safety ships exclusively via UPS. All orders received by 2:00 PM EST, Monday-Friday (excluding state and federal holidays) will generally ship the same day. If you have an urgent order, please indicate such in the Special Instructions section of the checkout process online, or to the sales representative on the phone. We will do everything possible to get your order to you when and where you need it.

Some items may be drop-shipped from our suppliers. TC Life Safety is not responsible for product availability from its manufacturers or shipment availability from any transportation company.

All claims for damage incurred during shipment shall be the responsibility of the carrier. Freight claims should be placed with the freight carrier. UPS requires customer initiated inspection call for damaged merchandise upon receipt of shipment. No shortages will be honored past 7 days of shipment.

TC Life Safety is not responsible for product availability from its manufacturers or shipment availability from any transportation company.


Damaged Items
All claims for damage incurred during shipment shall be the responsibility of the carrier. Freight claims should be placed with the freight carrier. UPS requires customer initiated inspection call for damaged merchandise upon receipt of shipment.

For a complete list of customer support topics and answers, please visit the following URL: http://www.tclifesafety.com/customer-support.html